Frequently Asked Legal Questions
You can request account closure through support. We freeze your account immediately, process any outstanding withdrawals within 5 business days, and delete your personal data after 90 days where local law permits. Your transaction records are retained for seven years for compliance.
Your first withdrawal requires identity verification: we match your ID, address and banking details against payment rails. Subsequent withdrawals are checked for unusual patterns. Once verified, DANA, OVO, GoPay and QRIS payments clear in under 60 seconds; bank transfers take 1–2 business days.
Failed deposits are reversed to your source within 24 hours. If a reversal does not appear, contact support with your transaction ID; we investigate and resubmit within 48 hours. For withdrawals, we investigate delays and notify you of the reason within 24 hours.
Yes. Submit a data access request via support, and we provide a complete export—account details, login history, deposits, withdrawals, game logs and personal information—within 14 days, where local law permits.
Disputes are reviewed through our support team first. We investigate game outcomes, payment discrepancies and account access issues and respond with findings within 7 days. If unresolved, escalation paths to local authorities are available.
Email our legal team via support, call our live chat 09:00–21:00 WIB, or submit a formal inquiry through your account dashboard. All legal enquiries are acknowledged within 4 hours and escalated to compliance management.
Transaction history and account records are retained for seven years per payment compliance rules. Personal data is deleted 90 days after account closure, unless local law requires longer retention or an active dispute exists.
